Master Services Agreements: What is the purpose of a Statement of Work?
When a business engages a SaaS provider, software development team or IT consultant, two documents usually appear early in the process: the Master Services Agreement (MSA) and either a Statement of Work (SOW) or an Order Form. These documents often arrive together, which leads many people to assume they serve the same function. In reality, they operate on completely different layers of the relationship. Understanding the distinction matters, because confusing them is one of the most common causes of project overruns, scope disputes and unexpected legal risk. In this third […]